The Avaya IP Office – The Ultimate in Productivity-enhancing Technology
Today’s businesses are operating under difficult economic conditions; every business is trying to increase productivity. Businesses are focused more than ever on ways to increase efficiencies and synergies. Productivity gains are a core concern because they allow us to accomplish more with less. Businesses of all sizes and types are under increasing pressure to improve productivity, respond to customers more quickly and foster greater collaboration among employees.
One of the most important ways that productivity can be improved is through ensuring that employees have all of the tools and resources they need to complete their work. Productivity-enhancing technologies can yield tremendous results to increase workflow and efficiency throughout an organization.
Today’s business environment has never been more competitive. Companies in virtually every industry are working overtime to increase profits and outperform the competition. To aid them in their efforts, they are looking at a variety of ways to enable their employees to increase productivity. One such way is to take advantage of the quantum leaps in technology being offered by today’s telecommunications systems. . Effective use of telecommunications products and services can result in a variety of economic benefits.
Business is on the move and the workforce needs to keep pace. The “new office” needs to be anywhere, anytime, with all of the communications tools your employees need to fully capitalize on business opportunities. Whether embracing telecommuting as a work option or simply reducing overhead and travel expenses, today’s telecommunications solutions have the power to enhance efficiency and help your business grow.
With the Avaya IP Office, organizations have an opportunity to increase business efficiency and remain competitive in a challenging economic environment. Become more efficient: handle more calls with fewer people; speed processes and decision‐making to respond quickly to customers, associates and suppliers; easily automate incoming contacts to get customers to the right person quickly, even if that person is out of the office.
The Avaya IP Office system is a hybrid solution, it gives customers choices: IP, Digital, Analog or SIP all in a single, compact solution. The Avaya IP Office provides an unprecedented set of leading-edge communications capabilities to help employees work better and serve customers more effectively with productivity-enhancing benefits such as:
- Access to advanced, robust mobile voice and data features – Enable your employees to use any mobile or home phone as an office phone extension—complete with call handling features, speed dials and more
- Advanced multimedia conferencing and collaboration tools – Save money on travel, with tools such as conferencing and video telephony. Get convenient, on‐demand conferencing through its built‐in conference bridge with the ability to use audio, share documents and screens
- More insightful and detailed documentation and reporting of calls – Optimize your customer service resources – measure, track and report on how well you’re supporting customers; generate detailed reports on sales activities, the performance of marketing campaigns, how many and how well agents are handling sales and service calls, etc.
- Increased flexibility in phone system management – Swiftly deploy customized features, seamlessly integrate business applications, easily add or move phones, manage your system from anywhere with centralized administration and manage communications using an office phone, a mobile phone, your PC or laptop
- Improved employee attitude toward new technology – Employees can become more productive and engaged with their work through the ability to stay connected anytime, anywhere with ”one‐number reachability” and presence. Minimize productivity loses: keep employees connected
Consolidating your communication channels creates efficiency and allows businesses the flexibility to unify voice, email, IM, fax, conferencing, video and more into one central location—be it a Smartphone, laptop, office computer or home office. Getting all of your communications working together in the IP Office enables employees to connect and collaborate from anywhere and is a key element in driving better business performance.
With the Office Worker application, employees can control all communications from the screen of their PC; get easy access to visual voicemail and use IM and presence capabilities to quickly reach co-workers.
The Mobile Worker solution and Teleworker solution makes any mobile or home office phone an extension of the office phone system, with call handling features, speed dials and more. No more giving out personal reach numbers. Your employees get the tools they need to stay in touch and you get peace of mind knowing that when customers call, they are dialing your business number.
Mobility solutions have become an everyday reality to enable flexible work schedules and enhance productivity. Employers who use the IP Office to enhance working arrangements also reap productivity benefits to be seen as employers of choice. The Power User solution takes mobility to another level. Staff can control communications using an IP phone, mobile or laptop; conduct video calls; have calls ring simultaneously on all their devices; get notified of voice mails and e-mails and set up conference calls on the fly.
The Avaya IP Office is the ultimate in communications accessibility, designed to help employees be as productive as possible—anytime, anywhere.
Would you like your workforce to be more productive and efficient? By taking an active role in integrating technology solutions into your business, you’ll be well-positioned to compete and thrive. If you would like to learn more, contact an Avatel representative at 866.835.2661
Jamie Wood, Avatel EVP
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