The Award Winning Avaya IP Office Has a New Release

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The Avaya IP Office continues to evolve as the market leader within the SME. Avatel is pleased to announce the general availability of the Avaya IP Office Release 9.0 software. With support for 2,000 phones and a host of new features, the IP Office is now an Enterprise product aimed at both the small and mid-range enterprise space. It offers simplified administration and management to reduce IT overhead.

In reviewing the recent press release, blog posts and other articles discussing the 9.0, I feel like something is missing. The information provided has only covered the specific enhancements of this release. Yes, the new IP Office release 9.0 delivers innovative new features to enhance user productivity, simplify deployment, configuration and management. However, for the readers that are not familiar with the Avaya IP Office, the full capabilities of this solution have not been covered. So with that said, this post will be a little longer than usual.

Every company operates differently and has unique communication needs. When it comes to business collaboration systems, one size does NOT fit all. Avaya IP Office provides you with options, so you can tailor your collaboration system to best fit your business requirements. Scale from a simple business phone system for as few as five users to a full-size collaboration solution tailored to fit your business needs:

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IP Office Basic Edition Release 9.0

IP Office Basic Edition delivers what small and growing businesses need most in today’s competitive environment with the flexibility, sophistication and expandability. The Basic Edition supports analog lines, PRI/ T1; and newer IP-based technologies such as SIP (Session Initiation Protocol) trunking, which can provide significant cost savings.

With the embedded voicemail, users can retrieve voicemail messages from the keypad on any telephone or through the context-sensitive display on an Avaya display phone, or retrieve voice messages via email from a single inbox for fast and efficient access to information.

The system allows for customized caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team. And, callers can easily identify who they want to connect with by simply typing the name on their phone keypad.

Users can forward calls to their mobile or home phone so calls are never missed, even when out of the office. You can quickly set up ad hoc conference calls with up to 64 participants to enable cost-effective collaboration.

IP Office Essential Edition Release 9.0

The IP Office Essential Edition adds to the functionality of Basic Edition to provide the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations. Providing the routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, you can provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

With dial by name/extension, your callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad. And, to handle almost any customer situation, with up to 40 automated attendants, you can customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

IP Office Preferred Edition Release 9.0

IP Office Preferred Edition enhances all the capabilities of the Basic and Essential Editions and much more. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration.

With web-based access, you simply click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail.

With Preferred Edition you can turn any phone into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. You can choose the most effective method using cellular, Wi-Fi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control.

Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls), or push a button to record calls on-demand. Send recordings directly to voice/email mailboxes for forwarding via email. And to enhance collaboration, users can host their own password-protected built-in 128-party secure “Meet Me” conference bridge.

Last but not least, you can integrate and embed communications within Microsoft Lync, Outlook or alesforce.com, while maintaining the application’s interface and experience.  With release 9.0 Outlook Plug-in enhancements, you have the ability to escalate in IM to a voice call, conduct multiple simultaneous IM sessions, and save and/or email those conversations for future reference. There is also an enhanced directory support where you can see contact cards complete with details.  Users can also click to dial from within an email instead of having to look up the number and dial the number.

IP Office Server Edition Release 9.0

Server Edition enables businesses to quickly and easily add users to an existing office or even connect a remote office, all from the central HQ. Server Edition delivers true Centralized Management and licensing for all users, across all locations, in one, intuitive, web Interface.  A Linux server is the heart of Server Edition, running IP Office software, Voice Messaging and Unified Communications (Avaya one-X® Portal for IP Office).

IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to primary, secondary, expansion, and application servers, along with solution-wide user management, back-up, restore, and upgrades, simplifying management while reducing administrative overhead.

Resilience built-in – midsize businesses demand reliability, Server Edition delivers. Within a multi-site network where Server Edition is deployed across remote locations, in the unlikely event of a system outage, the IP phones with active calls stay connected, and idle IP phones simply re-register to an alternate server. Voice messaging is also critical to many businesses; Server Edition backs-up messages and greetings to an alternate Linux server.

IP Office Advanced Edition Release 9.0

Building on the IP Office Preferred Edition (required pre-requisite), Advanced Edition helps businesses take customer service to a higher level and enables growing businesses to take advantage of the industry-leading contact center expertise of Avaya.

Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity. Capture real-time as well as historical information such as telephone number, and other data from callers that can help streamline costs and boost campaign- generated revenue.

Improve responsiveness to customers and continue generating revenue even outside of normal business hours with customized, automated self-help menus that allows customers to place or change orders, check status of shipments, and more.

Customer service supervisors can gather current and historical data and generate reports to gauge the productivity and performance of agents. Customer service reps and supervisors can get real-time information on call queues, hold times, agent status and more, to help ensure customers are always being served quickly, efficiently and professionally.

Customer service supervisors can listen in and monitor an agent’s performance and can provide coaching directly to the agent during a live call without the customer hearing to ensure quality standards are being met. Advanced call recording provides even more meaningful training sessions. Calls can be easily and securely retrieved from any PC by searching on any number of fields such as date, time and extension number. They can also be archived to a storage device such as DVD.

Avaya Collaboration Solutions

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Avaya surrounds the new IP Office release 9.0 collaboration software platform with Avaya networking, security, video, all from a single source. Avaya’s collaboration solutions make up one of the most comprehensive portfolios in the market for this segment.

The Avaya IP Office Release 9.0 can be augmented with the following:

Video – The new The Avaya Video Collaboration Solution for IP Office provides complete videoconferencing which uniquely combines desktop, mobile, and HD room-based video collaboration in an affordable package. This new solution provides easy-to-deploy, secure, and affordable video collaboration that integrates seamlessly with Avaya IP Office to enable remote video clients to participate in multiparty video collaboration sessions.

Networking – Avaya Ethernet switches with unique automated provisioning capabilities that provide fast, secure, network connectivity and power to Avaya’s collaboration solution at price points lower than comparable solutions from other vendors. Avaya’s networking portfolio can provide the networking infrastructure required for new UC&C deployments while reducing complexity and maintenance costs. Avaya Ethernet Routing Switches and Wireless LAN products allow companies to consolidate all forms of communication— voice, high-definition video, and data—over a robust converged wired or wireless infrastructure.

Security – Avaya Session Border Controller for comprehensive security for unified communications that also eliminate the need for mobile or remote workers to deal with VPN connections. The Avaya Session Border Controller provides protection for your SIP trunks against denial of service and spoofing attacks, provides secure access for remote end points with active packet inspection and protection against toll fraud— call walking, stealth attacks.

Learn More

Avaya has more than 350,000 IP Office systems deployed worldwide, supporting more than 12 million users. Customer experience continues to guide development for Avaya IP Office, which earned the TMC Labs 2013 Innovation Award for significant creativity and originality.

A powerful collaboration solution can produce positive change in your organization—better engagement among employees, stronger relationships with partners and customers—facilitating faster, smarter decisions and better business. To learn more, contact an Avatel Solution Specialist at 866-835-2661 or visit us at www.avatel.us

Jamie Wood, Avatel EVP

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