Avaya IP Office Contact Center ~ Simple, Comprehensive and Affordable
Quality customer service is important for businesses of all sizes, but it is critical for small and midsize companies. The implementation of a functional multi-channel contact center is a true opportunity to help small and midsize businesses keep their customers happy.
However, high implementation and maintenance costs excluded small-to-midsize businesses from taking advantage of next-generation contact center technology. Smaller budgets and limited IT resources have challenged their ability to find true, multichannel contact center solutions that fit their needs for affordability and low-risk integration, as well as ease of deployment and management.
Avaya has addressed these concerns and on January 28th, the Avaya IP Office Contact Center was announced to bring affordable, multichannel contact center functionality to small and midsize businesses.
Until now, the complexity and cost put these capabilities out of the reach of many small and midsize businesses. The Avaya IP Office Contact Center provides SME’s a solution that is flexible, easy to use, maintain and administer. This new contact center platform enables voice, email and chat capabilities for contact centers with 5 -100 agents.
Avatel, one of Avaya’s Premier Business Partners, sees the IP Office Contact Center as a significant component to providing a complete integrated offering that supports multichannel contact options, such as voice, email and web chat for growing businesses. This new platform will enable us to offer our new and existing Avatel Customers a comprehensive feature set at an affordable price.
IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship.
The integrated multi-channel customer contact solution for voice, e-mail, and web chat, optimizes business processes by distributing contacts to employees based on your pre-defined processes through media-specific skills-based routing and channel prioritization.
With IP Office Contact Center, small and midsize companies can now simply and effectively manage inbound and outbound multichannel customer interactions. It was designed to work as an integral part of Avaya IP Office 9.0 platform that enables blended multichannel capabilities that help improve customer experience, increase revenue, agent efficiency and reduction in cost.
Avaya IP Office Contact Center offers:
- Support for multichannel inbound and outbound contacts (voice, email, chat)
- A superior agent interface to rapidly access to customer information
- Call recording for every agent and flexible reporting
- Flexible deployment options – a dedicated server or in a virtualized environment
- Highly competitive pricing suited for midsize businesses
- Deployment in hours, with fewer steps than competitive solutions
- Easy set-up, maintenance, and management
- IP Office Software Support
On February 28th, the new IP Office Contact Center will be available to new and existing IP Office customers looking to add a voice and multichannel high-value contact center solution to deliver a superior customer experience.
All businesses regardless of size have the same basic needs to drive customer satisfaction, grow revenues, control costs and capture and convey valuable market intelligence. For too long, the industry has not paid enough attention to the unique needs of the small and midsize business segment. Products were too complex and too costly. This meant that smaller contact centers had to make do with slow and inefficient manual processes.
The truth is that while your call center may be small, your customers are not, nor are their expectations. Fortunately, innovative vendors like Avaya now offer an SME integrated solution with just the right combination of functionality, capacity, and features at the right cost.
To learn more about the Avaya IP Office Contact Center, call an Avatel SME Contact Center Specialist today at 866-835-2661.
Jamie Wood, Avatel EVP
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