Avatel Celebrates Customer Service Week 2014

We are so excited that Customer Service week is right around the corner. Customer Service Week is a big deal at Avatel. This is our 4th year participating with other customer service professionals world-wide. We join them in celebrating our achievements and in recommitting ourselves to service excellence. Avatel will celebrate Customer Service Week in style, by incorporating fun activities, and other creative twists that will make it a week to remember.

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Large and small companies in all industries participate in the annual celebration of customer service week. The first week of October honors those who serve customers every day with dedication and professionalism. This is a week for recognizing and rewarding those who serve customers across all industries and professions.

When a company celebrates customer service week it reinforces the significance the business puts on providing a quality experience for the customer. Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice.

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Excellent customer service is created by layering moments of differentiation on top of consistent performance. Every activity of our service department is directed toward one over-reaching goal: serving our customers, understanding our customers’ needs, concerns and expectations, and ensuring that they are met in a timely, professional and relationship building manner. Our customers are the heart of our business, and our customer service team members are the ones who keep that heart beating!

Customer service excellence is a competitive weapon that can easily differentiate one company from another. As an Avaya Partner, we are aware that technology and innovation are excellent attractors for customers. However, to stay competitive we need other elements that differentiate us from competition. We believe that excellent customer service can make the difference. Effective customer interactions are hard to replicate and can produce lasting competitive advantage.

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Achieving consistently high levels of customer satisfaction is one of the best ways for Avatel to compete effectively, grow our customer base and increase profit. Customer satisfaction is essential to the survival of our businesses and is a key performance indicator within our business.

I am proud to say that Avatel was awarded the prestigious “Partner in Customer Excellence” designation in 2013 from Avaya. This certification identifies and rewards Avaya channel partners who achieve significantly higher scores in their customer satisfaction surveys. This special designation honors both Avatel’s high level of customer satisfaction and is truly a reflection of our entire corporate focus on customer service.

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Avatel is proud to celebrate Customer Service Week, October 6th through the 10th. This year’s theme is “Say YES to Excellence”. Avatel supports the challenge by saying “YES to Excellence” in everything we do to support our customers every day.

Why should we “Say YES to excellence”? Excellence is the product of a conscious effort of hard work, diligence, perseverance, and consistency to stand out on an act, which when seen can be respected, admired, and can be emulated by others. The purpose of saying YES to excellence is to encourage behaviors that create an environment which fosters exemplary customer service and teamwork among our team members.

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Even though we officially only celebrate for just one week, Avatel is focused year-round on improving the customer experiences we provide. Our continuous improvement culture at Avatel supports empowered employees and motivates them to perform better. In a continuous improvement environment, the never-ending pursuit to improve can be seen easily by those both internal and external to the organization. Feedback and suggestions from every level are respected and encouraged by all. Members are rewarded and recognized for going above and beyond what is required.

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Customer Service Excellence is about managing, meeting and exceeding expectations. Achieving Customer Service Excellence is a continuous process that is energetically pursued by all Avatel team members..

Jamie Wood, Avatel EVP

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