Avatel Technologies: Many Pieces, One Mission

Maintaining a service department that is reflective of our diverse customer base and community is vital to our mission.  At Avatel, we know that cultivating a workforce that is reflective of our customers, vendors and our community is vital to our charge.

Customer-Service

The telecommunications industry is one of the most diverse in this country and our ability to provide best-in-class service is directly connected to understanding the needs of our customers and providing innovative solutions.

Our strategy to meet that objective includes a wide array of people centric solutions, community outreach efforts and a variety of technology tools for attracting, developing and retaining a diverse workforce and sustaining an inclusive workplace.

Sharing Common Beliefs

shared beliefs1

These include:

  • A commitment to true partnership and collaboration
  • A strong initiative to take on tasks and complete projects
  • An ability to prioritize and handle a multifaceted workload
  • The judgment to take prudent risks that will bring excellent results
  • A desire to cast a positive shadow in all encounters across our organization

Competence, a good attitude and knowledge are all important, but if I could instill just one attribute, more than any other, I would want you to be friendly and work at getting along with others because it affects and impacts virtually everything you do. Friendly people are more enjoyable to be around.

cust serv

Any fool can criticize, condemn and complain…and most fools do.” –Dale Carnegie

Not everyone, however, is good at helping customers and resolving complaints, but at Avatel, It just seems to come naturally!

Lonnie Ledford, Avatel Project Manager & Brand Ambassador

 

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