Author Archive: avatel

Customer Service Week 2017

Today starts Avatel’s 15th year participating in Customer Service week.  This years theme is “Building Trust”. We must remember that “Trust is hard-won and easily lost”. Building trust with customers is about standing up for whatever Avatel has promised, irrespective of what we would need to do to maintain them. Customers will trust our company …

Continue reading

The Power of Commitment

The difference between excellence and mediocrity is commitment.  The path that runs from the dream to the achievement is paved with commitment, every inch of the way. Those who make the commitment, those who give their dreams the power of focused action, are the ones who will achieve their dreams.  No matter what the goal …

Continue reading

The One Big Secret to Likeability

Although attitude is an essential component in providing noteworthy customer service, it’s the likeability factor that makes a service experience enjoyable.  If you want to stand out from your peers and receive many more positive letters and comments from customers, ensure that you enjoy helping them. We’ve all seen how employees who possess the likeability …

Continue reading

The Promise of Communications in the Cloud – One Cloud Does Have a Silver Lining

Many organizations are stuck in the fog of complexity as they move towards the promise of communications in the cloud. Over time it has become clear that the glitter is wearing off the rosy predictions of cloud/hosted based services supporting all aspects of hosted voice; including features, quality, serviceability, dependability and price. Though every cloud has …

Continue reading

The Spirit of Service

I love this Bell Telephone System ad, “The Spirit of Service that Keeps on Growing” from 1956. With Customer Service Week 2015 right around the corner,  I had to share. Copied from ad – There is a heritage of service that is passed on from one generation of telephone people to another. It had its beginning …

Continue reading

Avatel “Toys for Joy” Program

Over the years, our holiday toy drives have helped families with children rediscover the magic of the season. However, what happens the rest of the year? What do children living in shelters or transitional housing receive on their birthdays? This was a question asked by our very own Kim Whisman. She suggested that we collect …

Continue reading

Beyond Communication. Beyond Collaboration. Into an era of Engagement.

We live in a world in which individuals are becoming more and more empowered. Technical innovations are regularly altering the way jobs get done. New and powerful options are opening up for people and businesses. We’re living in a world that’s more interconnected than ever before. More than ever, people are working across and beyond …

Continue reading

Smart Use of Communications Technology Can Transform Your Business

There are many amazing and rewarding aspects to running a business, but it is also hard work. There are countless tasks you need to complete every week just to stay on top of things. You have so many varying roles within your business that it can be overwhelming. It’s difficult to be clear on priorities. …

Continue reading

Focus

We probably don’t want to admit it to ourselves, but we love distractions.  In fact, just like monkeys, we get a shot of dopamine every time something pulls us in another direction.  Why do you think we check our email and social media accounts as often as we do? If we want to be more …

Continue reading

“Optics” – The Business Buzzword of the Day

The true definition of “Optics” is the scientific study of light and vision. “Optics” is the branch of physics which involves the behavior and properties of light. However, a different use of the word optics has been used in politics for many years, meaning “appearance” or “perception”. Unfortunately, I am hearing this term used more and …

Continue reading